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Some Regulations on Improving the Executive "Windows" in the Administration Services Center of Zhaoqing Government

Article 1. The objective of this Regulation is to enhance the efficiency of the Executive "Windows" in the Administration Services Center and to formalize their mode of operation, with a view of better serving investors in particular and the public at large.

Article 2. Representatives from various departments who operate in the Executive "Windows" are required to raise their overall awareness in providing quality and efficient service. They have to enhance their awareness of the importance of their work in promoting the competitiveness and development of the Municipality.

Article 3. To achieve the above-mentioned goals, an accountability system is set up to strength the leadership of the "Windows". The chief person to be held wholly responsible for the effective operation of the individual "Window" will have to familiarize himself fully with the operating conditions, get reports from the operators and solve whatever problems that are encountered. The person to be held directly responsible for the "Window's" affairs has to station himself in the "Window's" office for at least 2 sessions a week, so that he can timely direct matters arising in the process of operation.

Article 4. Representatives from different departments who station in the "Windows" have to be professional in their work, with sufficient knowledge and experience, apart from having a deep sense of commitment and responsibility.

Article 5. To improve the services provided by the "Windows", piecemeal services should be avoided where possible, especially in the areas of vetting and fee collection. In the same vein, overlapping services have also to be avoided. The "Window" is not an ordinary enquiry counter nor is it meant to be so. Matters handled by the "Windows" will not be repeated in their respective departments.

Article 6. A delegation system is to be deployed to attain the above-mentioned goals. Representatives seconded to the "Windows" need to have a clear-cut working relationship with the relevant departments and to have a formal definition of how much power and authority they are vested with. The basic idea is that representatives stationed in the "Windows" are to have the power to make on-the-spot approval for applications that meet with standard policies and norms.

Article 7. To avoid overlapping, the "Windows" are authorized to directly produce and issue licenses.

Article 8. All matters that cannot be handled at the "Windows" or that have to be referred back to the relevant departments have to observe officially stipulated and committed deadlines. Under no circumstances should an investor be asked to contact the relevant departments over the same matter.

Article 9. Representatives from different departments who are seconded to the "Windows" or are directly involved in the Administration Services Center and its Joint Vetting Meetings have to devote themselves to serving the Center and the investors to the best of their effort.

Article 10. It is the responsibility of the relevant departments to provide the right kind of working conditions and equipment for their representatives working in the "Windows".

Article 11. A dual system of performance evaluation of "Window" officials is to be adopted. Representatives from various departments stationed in the "Windows" will have their performance checked by the Administration Services Center as well. Officials whose performance is considered ordinary by the Center will not be credited with distinction in the annual departmental evaluation. Those whose performance is considered inferior by the Center may be asked to be transferred out.
Article 12. Representatives from different departments stationed in the "Windows" have to be subject to the Center's supervision and observe strictly all the working rules laid down by the Center. Chief officials in the "Windows" who take casual leave for more than 1 day have to be approved by the Center. All other officials who take more than 1/2 day casual leave will have to obtain permission from the "Window" chiefs, and those who take more than 2 days casual leave will have to obtain permission from the Center. Under no circumstances will the "Windows" be closed for business during normal working days. Even in extraordinary circumstances, the "Windows" must be staffed by at least one official.